|Shipping and Processing |
Your credit card will not be charged until your order is personally reviewed and processed by me. All orders are shipped using USPS Priority or UPS.
Please allow 7 - 10 days to print, process and ship fine art paper giclees and matted giclee prints. Original paintings will ship sooner.
Because I use the best quality stretcher strips I can buy, canvas giclees will take approximately two weeks to deliver to you. I have to order per your size, get the strips in to me and then print and stretch your canvas. Standard sizes, 11 x 14 and 16 x 20 will take less time.
Shipping is based on the amount that you order and will show up in your shopping cart BEFORE you place your order.
If at any time your shipping calculated in my shopping cart is higher than what it costs me to ship your order to you, there will be an adjustment on your credit card charge. Additional handling fees for originals is for insurance as well as the box and packing.
If you need further information about you order you may call me at 423-754-4892 My gallery hours are 9-5 EST. Or you can email me anytime (24/7) at email@example.com
Because all giclees are printed on demand I have a no refund | exchange only policy. Please call 423-754-4892 to get an authorization before returning. Prints must be returned within 14 days of receipt. Prints must be shipped back in good condition and in the same packaging before an exchange will be made.
If you wish to exchange a print, you will be responsible for return shipping to you.
Mail all returns to:
Kim Ward, Fine Artist
139 Whispering Oaks Drive
Rogersville, TN 37857
For your protection and proof of return, please return INSURED
Ordering is easy on my web site. Just select what you would like to order from either the drop down menus and just click the 'add to cart' button or if there are no selections just the 'add to cart' button. I use SSL and also McAfee Secure (my site is checked daily) and your information is encrypted for your protection. Then follow the steps in my shopping cart. If you have any questions or wish to order special sizes or framing, please feel free to contact me through my contact page or by calling me at 423-754-4892.